Photo by Sebastian Pichler on Unsplash


 

Hybrid brochure
suite system

Specialist medical centres (SMC)*2021-2022

*The client's name has been changed for confidentiality reasons, and visuals are indicative only.  

SMC* is a global industry-leading private medical treatment provider with 20 specialist centres across the UK. On the HCP side, SMC prides itself on leading the niche of its industry with advanced medical technology and exceptional experts, while on patient-facing channels focus is on providing exceptional care throughout treatment.

Traditionally SMC has created long-form print literature for patients and healthcare professionals (HPCs), and lots of it, sometimes with an identical PDF for download.

Now healthcare is moving forward, SMC must adapt to the modern world. This triggered a brief to update the brochureware produced for both patients and HCPs across the UK and across various treatment areas, with a more digital-friendly PDF of each. The redesign must align with global brand guidelines and reinforce the brand message of delivering premium specialist care.

Designed for purpose

Initially, each version of a brochure was designed from an output-specific perspective. Editorial-style portrait coffee-table brochures for print and digital-first landscape brochures for download — for an audience which largely views from PC rather than mobile.

The problem

The print brochure and its digital counterpart for each service area were created one after the other, or simultaneously if sharing the same delivery date, this was creating double the work than creating a print or digital brochure alone. 

Either one must be approved before the other is started, then adapted for the alternative purpose, in which case the project is delayed in the middle on account of multi-stage approval, or else each is designed simultaneously, leading to duplicated tasks for the content team and in design.

How can we create in both digital and print without doubling resources for each brochure produced? 

This question prompted an exploration into the key differences between the print brochures in existence and best practices for designing mobile-first brochures

How can we retain the same content across both outputs, while making it more digestible for digital format?

How will resizing type across both print and digital simultaneously affect pagination in print?

Should elements in the content flow stay in the same order or move depending on the format?

How can spacing problems in digital flow be resolved without differing content from the digital version?

How can we include interactivity only in the downloadable format without changing the content?

How can we design the brochures for a future where readers move more toward mobile viewing?

What interactivity can we include which would be supported across all PDF readers?

How can we achieve minimal design time whilst producing both outputs?

The solution

A digital-first hybrid brochure system for expediting the creation and reformatting process of a print and digital brochure suite.

A new process was introduced for brochure set creation; starting with  'digital in mind' hybrid brochure template where the brochure is first  designed in CMYK, DPS format with print pagination. Brochure guidelines are provided to aid in cover design and taxonomy, layouts and  photography selection, along with a client-approved example of each brochure type in both print and digital formats.

Improved design process

 

Digital brochures enter design only after the print brochure is approved by the client. A duplicate is then created and transitioned using a new step-by-step guide on how to transition brochures from print to digital formats with ease and speed.

The new process sees an average reduction of 80% in design time for digital brochures.

Inside the brochure suite

The design of the HCP brochures involved the creation of a stylised graphical service guide, showing top-level services and sub-services in a step-based structure, yet without set timelines. The approved graphic structure was then restyled and adapted specifically to each specialist service area and included in each HCP service guide across the suite.

The graphical style was then mirrored through smaller graphical elements within patients-facing literature, for example, step-by-step explanations in patient treatment brochures and procedure leaflets.

Focus on photography

In addition to creating guidelines for cover photography, I was hands-on in art directing the photography of industry-leading specialist technology, leading specialist doctors and expert treatment centres. I worked on-site at the centres with a client-appointed third-party photography company to improve upon the brands existing media library.

Following the well-received results from my initial art direction at a key centre in London I was requested to art direct photography at numerous other centres nationwide.


Contribution

Research, problem-solving, origination, template design, design guidelines, reviewing design variants, art direction 


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